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How to Return & Sample Status

Returning Your CircleDNA Sample

Thank you for taking the next step in your DNA journey! To ensure your sample is processed smoothly and without delay, please review the important return instructions below:. Keep all return materials and documents included in your kit. Discarding th

Returning with SF Express (HK)

Return your sample from the same country or region where your kit was delivered. Before sending it back, make sure to activate your kit in the CircleDNA mobile app. Once your sample is mixed with the stabilizer solution in the collection tube, it rem

Return with FedEx

Return from the same country/region where your kit was delivered. Activate your kit in the CircleDNA mobile app before returning your sample. Once sealed and mixed with the stabilizer, your DNA sample can be stored for up to 3 months at temperatures

Return with DHL

Return from the same country/region where your kit was delivered. Activate your kit in the CircleDNA mobile app before returning your sample. Once sealed and mixed with the stabilizer, your DNA sample can be stored for up to 3 months at temperatures

Return with UPS (Philippines)

Your sample must be returned from the same country or region where your kit was delivered. Before returning your sample, please activate your kit using the CircleDNA mobile app. Once sealed in the collection tube with the stabilizing solution, your s