.png){kind=small}
How to Return & Sample Status
Returning Your CircleDNA Sample
Thank you for taking the next step in your DNA journey! To ensure your sample is processed smoothly and without delay, please review the important return instructions below:. Send your sample back from the country where your kit was delivered. Activa
Returning with SF Express (HK)
Return your sample from the same country or region where your kit was delivered. Before sending it back, make sure to activate your kit in the CircleDNA mobile app. Once your sample is mixed with the stabilizer solution in the collection tube, it rem
Return with FedEx
Return from the same country/region where your kit was delivered. Activate your kit in the CircleDNA mobile app before returning your sample. Once sealed and mixed with the stabilizer, your DNA sample can be stored for up to 3 months at temperatures
Return with DHL
Return from the same country/region where your kit was delivered. Activate your kit in the CircleDNA mobile app before returning your sample. Once sealed and mixed with the stabilizer, your DNA sample can be stored for up to 3 months at temperatures
Return with UPS (Philippines)
Your sample must be returned from the same country or region where your kit was delivered. Before returning your sample, please activate your kit using the CircleDNA mobile app. Once sealed in the collection tube with the stabilizing solution, your s