.png){kind=small}
Returning Your CircleDNA SampleUpdated a month ago
Thank you for taking the next step in your DNA journey! To ensure your sample is processed smoothly and without delay, please review the important return instructions below:
1. Return From the Same Country
Send your sample back from the country where your kit was delivered.
Activate your kit in the Circle App before returning it to link the sample to your account.
Keep all return materials and documents included in your kit.
Keep all return materials and documents included in your kit. Discarding them may delay or prevent successful return processing.
2. Understanding Your Prepaid Shipping Materials
Return shipping is prepaid and complimentary for CircleDNA customers.
Do not use your own courier without CircleDNA’s approval, as shipping costs cannot be refunded.
If your order includes fewer than four kits, you’ll receive one set of return documents. Up to four white boxes can be shipped in one envelope.
Need extra return documents? Contact us at [email protected] and we’ll assist you.
3. Preparing Your Sample for Return
Once you’ve collected your sample, place the sealed test tube into the specimen bag
Place the specimen bag inside the white DNA Collection Kit box
Don't need to return the black or colored outer box
If returning multiple kits, you can include up to four white boxes in a single envelope
Need more return materials? Just email [email protected].
4. How to Return Your Sample
For courier-specific instructions, use the appropriate guide below:
5. When Should I Return My Sample?
We recommend to send your sample back as soon as possible after collection.
Store it at room temperature and away from direct sunlight.
Your sample is stable for up to 3 months in the provided solution, even in temperatures from -20ºC to 50ºC (-4ºF to 122ºF).
6. What Happens After You Return It?
Once your sample arrives at our lab:
It takes up to 3 business days to register your sample
Your Circle App will be updated as soon as registration is complete
Your DNA analysis and results typically take 18 business days to process
Once ready, you’ll receive a notification in the Circle App with access to your personalized report
If you have any questions along the way, our support team is just an email away at [email protected].