Once your CircleDNA order is confirmed, it will be processed and shipped within 2–3 business days from our warehouse. Delivery via SF Express. Estimated arrival: 1–3 business days after dispatch. We offer two shipping options:. Standard Shipping: Est

Once your CircleDNA order is confirmed, it will be processed and shipped within 2&#x2013;3 business days from our warehouse.<hr><h2 data-end="351" data-start="319" id="delivery-timeframes">Delivery Timeframes</h2><h4 data-end="387" data-start="353" id="for-hong-kong-customers">For Hong Kong Customers</h4><ul data-end="479" data-start="388"><li data-end="419" data-start="388">Delivery via SF Express</li><li data-end="479" data-start="420">Estimated arrival: 1&#x2013;3 business days after dispatch</li></ul><h4 data-end="519" data-start="481" id="for-international-customers">For International Customers</h4>We offer two shipping options:<ul data-end="734" data-start="553"><li data-end="624" data-start="553">Standard Shipping: Estimated delivery in 7&#x2013;14 business days</li><li data-end="734" data-start="625">Express Shipping: Estimated delivery in 4&#x2013;7 business days (available in selected regions/countries)</li></ul>Note: Customs processing delays may occur when leaving Hong Kong or entering your country.<hr><h2 data-end="864" data-start="828" id="isPasted">How to Track Your Order</h2>1. Check your email for:<ul data-start="868" data-end="972"><li data-start="868" data-end="918">Order confirmation with estimated shipping times</li><li data-start="922" data-end="972">Tracking email with a link for real-time updates</li></ul>2. Use the correct tracking link based on your courier:<ul data-start="1037" data-end="1314"><li data-start="1037" data-end="1098"><a data-end="1136" data-start="1077" href="https://www.fedex.com/en-us/tracking.html" rel="noopener" target="_new">FedEx Tracking</a> (12-digit numbers)</li></ul><ul data-end="1376" data-start="1075"><li data-end="1220" data-start="1139"><a data-end="1218" data-start="1141" href="https://www.dhl.com/hk-en/home/tracking/tracking-express.html" rel="noopener" target="_new">DHL Tracking</a> (10-digit numbers)</li><li data-end="1306" data-start="1221"><a data-end="1304" data-start="1223" href="https://htm.sf-express.com/hk/en/dynamic_function/waybill/" rel="noopener" target="_new">SF Express Tracking</a> (SF13-digit numbers)</li><li data-end="1376" data-start="1307"><a data-end="1374" data-start="1309" href="https://www.ups.com/track?loc=en_US&amp;requester=ST/" rel="noopener" target="_new">UPS Tracking</a> (numbers start with 1Z)</li><li data-end="1376" data-start="1307" style="color: rgb(0, 0, 0);">Noatum Tracking</li></ul>Special Instructions for Noatum (SSHK&#x2026;) Tracking:If your tracking number starts with SSHK, please follow these steps:<ol data-start="1447" data-end="1693"><li data-start="1447" data-end="1500">Copy your tracking number (e.g., <code data-start="1483" data-end="1497">SSHK12345678</code>)</li><li data-start="1501" data-end="1693">Paste it into this link: <a data-start="1537" data-end="1637" rel="noopener" target="_new" href="https://ship.spaceshipapp.com/track/SSHK12345678">https://ship.spaceshipapp.com/track/SSHK12345678</a> (Replace <code data-start="1653" data-end="1667">SSHK12345678</code> with your actual number)</li></ol><img src="https://attachments.gorgias.help/bgJ1Q6QWBR37vXKO/hc/8X1Bk7dbPl6KgRm0/2025051602-8377bee7-9bd3-49ae-966d-048796eb8878-ab96c8bf-0ac4-4090-ac1d-aa0b71c39f2a.png" style="width: 300px;" class="fr-fic fr-dib fr-fil fr-rounded fr-bordered fr-shadow"> <hr><h2 data-end="924" data-start="885" id="other-helpful-information">Other Helpful Information:</h2><ul data-end="1169" data-start="925"><li data-end="1002" data-start="925" style="color: rgb(0, 0, 0);">Recollection and replacement kits are shipped using standard delivery</li><li data-end="1092" data-start="1003">Orders placed on weekends or public holidays may take slightly longer to dispatch</li><li data-end="1169" data-start="1093">Delivery times are estimates and may vary depending on your location</li></ul>If you haven&apos;t received your tracking email or need help with your order status, feel free to reach out to our support team at <a data-end="1318" data-start="1300" href="mailto:care@circledna.com">care@circledna.com</a>&#x2014;we&apos;re here to help!

How Do I Track My Order and How Long Does Delivery Take?

If your kit has not arrived, here are a few steps you can take:. Look for your order confirmation and tracking number—these are usually sent shortly after your purchase. Use the tracking link in your confirmation email to monitor the status of your d

<article data-scroll-anchor="true" data-testid="conversation-turn-54" dir="auto" id="isPasted" tabindex="-1"><div data-message-author-role="assistant" data-message-id="e087926f-90cb-43f3-9913-a0f225893593" data-message-model-slug="gpt-4o" dir="auto">If your kit has not arrived, here are a few steps you can take:<hr data-start="220" data-end="223"><h2 data-end="254" data-start="225" id="1-check-your-email">1. Check Your Email</h2>Look for your order confirmation and tracking number&#x2014;these are usually sent shortly after your purchase.<hr data-start="369" data-end="372"><h2 data-end="406" data-start="374" id="2-track-your-shipment">2. Track Your Shipment</h2>Use the tracking link in your confirmation email to monitor the status of your delivery. You can also track directly through the courier links below:<ul data-end="820" data-start="558"><li data-end="621" data-start="558"><a data-end="619" data-start="560" href="https://www.fedex.com/en-us/tracking.html" rel="noopener" target="_new">FedEx Tracking</a></li><li data-end="690" data-start="622"><a data-end="688" data-start="624" href="https://www.dhl.com/hk-en/home/tracking/tracking-express.html">DHL Tracking</a></li><li data-end="776" data-start="691"><a data-end="774" data-start="693" href="https://htm.sf-express.com/hk/en/dynamic_function/waybill/" rel="noopener" target="_new">SF Express Tracking</a></li><li data-end="820" data-start="777"><a data-end="820" data-start="779" href="https://www.ups.com/track" rel="noopener" target="_new">UPS Tracking</a></li></ul><hr><h2 data-end="867" data-start="827" id="3-know-the-delivery-timeframe">3. Know the Delivery Timeframe</h2>Most kits arrive within 7&#x2013;14 business days, depending on your location. International orders may take longer due to customs clearance or local courier delays.<hr data-start="1040" data-end="1043"><h2 data-end="1068" data-start="1045" id="4-ask-around">4. Ask Around</h2>Check with family, neighbors, or your building&#x2019;s concierge/mailroom in case someone accepted the package for you.<hr data-start="1207" data-end="1210"><h2 data-end="1261" data-start="1212" id="5-still-no-updates-were-here-to-help">5. Still No Updates? We&apos;re Here to Help</h2>If your tracking information is missing or the kit hasn&#x2019;t arrived, please contact our support team. Email <a data-end="1388" data-start="1370" href="mailto:care@circledna.com">care@circledna.com</a> with:<ul data-end="1478" data-start="1398"><li data-end="1434" data-start="1398">Your order ID</li><li data-end="1478" data-start="1435">The email address used during payment</li></ul></div></article>

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CircleDNA

Receiving My Kits

Ordering & Shipping

Who Is CircleDNA?

Accuracy of the Circle Reports

Who Can Perform the Test?

What Insights Can I Gain From A CircleDNA Test?

Who Would Benefit Most From Taking A CircleDNA Test?

Where is my DNA Processed?

Do I Need To Provide My Blood?

Is A Saliva DNA Test As Accurate As A Blood Test?

Does CircleDNA Test For Hydration & Water Loss?

DNA Testing vs. Doctor Visits: What’s the Difference?

Does CircleDNA Offer Pharmacogenomics Testing?

Does CircleDNA Offer MTHFR, COMT, MTRR, MTR, AHCY Testing?

Between CircleDNA & Methylation Test, Which Is Better?

What Is The Difference CircleDNA & Methylation?

Does CircleDNA Offer 100X Methylation Testing?

How Does CircleDNA Database Compare To Other Providers?

What Insights Does CircleDNA Offer Beyond What Is Available From Services Like Ancestry.com or 23andMe?

Is CircleDNA Linked to 23andMe or AncestryDNA?

Ancestry Testing (Disclaimer)

About Our DNA Tests

How CircleDNA Protects Your Privacy

How is My Personal Information Protected?

Where is My Data Stored?

Can I Stay Anonymous When Taking The Test?

Do I have to disclose my genetic results to my insurance company?

What is the GDPR and How Does It Affect Me?

How Do I Delete My Information And Close My Account?

Data Protection & Privacy

How Many Genes And Genetic Markers Does CircleDNA Analyze, And What Insights Can I Expect?

Why Is CircleDNA The Best For Sequencing Diseases?

What Are Hereditary Cancers?

What Is Carrier Screening?

Do I Need Carrier Screening If My Family Does Not Have A History Of Inherited Conditions?

Does CircleDNA Help Me Find Biological Relatives?

Can CircleDNA Confirm Paternity Or My Child’s Biological Relationship?

How Accurate And Comprehensive Is CircleDNA’s Ancestry Analysis For Caucasian And Asian Ethnicities?