Haven’t Received Your CircleDNA Kit Yet?Updated 2 months ago

If your CircleDNA kit hasn’t arrived, don’t worry—here are a few quick steps to help you locate it:

1. Check Your Email

Look for your order confirmation and tracking number—these are usually sent shortly after your purchase.

2. Track Your Shipment

Use the tracking link in your confirmation email to monitor the status of your delivery. You can also track directly through the courier links below:

• FedEx Tracking

• DHL Tracking

• SF Express Tracking

• UPS Tracking

3. Know the Delivery Timeframe

Most kits arrive within 7–14 business days, depending on your location. International orders may take longer due to customs clearance or local courier delays.

4. Ask Around

Check with family members, neighbours, or your building concierge/mailroom—someone may have accepted the package on your behalf.

5. Still No Updates? We're Here to Help

If your tracking information is missing or the kit hasn’t arrived, please contact our support team. Email [email protected] with:

• Your order ID (e.g. global…)

• The email address used during payment