.png){kind=small}
Haven’t Received Your CircleDNA Kit Yet?Updated a month ago
If your kit has not arrived, here are a few steps you can take:
1. Check Your Email
Look for your order confirmation and tracking number—these are usually sent shortly after your purchase.
2. Track Your Shipment
Use the tracking link in your confirmation email to monitor the status of your delivery. You can also track directly through the courier links below:
3. Know the Delivery Timeframe
Most kits arrive within 7–14 business days, depending on your location. International orders may take longer due to customs clearance or local courier delays.
4. Ask Around
Check with family, neighbors, or your building’s concierge/mailroom in case someone accepted the package for you.
5. Still No Updates? We're Here to Help
If your tracking information is missing or the kit hasn’t arrived, please contact our support team. Email [email protected] with:
Your order ID
The email address used during payment