Ordering My CircleDNA Kits

How to Place An Order

You can purchase a CircleDNA test kit through the following channels:. Available at CircleDNA.com (owned and managed by Prenetics). Complimentary delivery and return shipping included. Available in selected countries and regions. Additional fees or t

Do You Deliver to My Country?

Yes! CircleDNA offers complimentary delivery and return shipping to over 80 countries worldwide. Your kit will be shipped using trusted couriers to ensure it arrives safely and securely:. Hong Kong: Delivered via S.F. Express. Other Countries: Shippe

Can I Buy a CircleDNA Kit as a Gift?

Yes, you absolutely can! Whether it’s for a family member, a friend, or a thoughtful gift for a birthday or holiday, CircleDNA kits make a meaningful and personal present. Each kit includes a unique activation barcode, so the recipient can create the

Need to Change or Cancel Your Order?

If you need to make changes or cancel your CircleDNA order, our team is here to help. Please email us at [email protected] with the following details:. Your order number or ID. The email address you used at checkout. The product(s) you ordered and t

Can’t Find Your Order in Your Account?

If your order isn’t showing in your Order History, it’s likely because you didn’t create a CircleDNA account before placing your order. Orders made without an account aren’t linked to a profile and won’t appear in your account dashboard. To track you

How Long Will It Take To Receive My CircleDNA Results?

From start to finish, the process usually takes about 4 to 6 weeks. Here’s what the timeline looks like:. Order placed – Shipping to your address takes around 7 to 14 business days, depending on your location. CircleDNA currently delivers to 56 count