Customer happiness and satisfaction are very important to us. If you are not satisfied with the product, please let us know. There are a few important things to keep in mind when requesting a refund for your CircleDNA kit. *Exclusions apply: Refunds/

<h2 id="isPasted">Our Policy</h2>Customer happiness and satisfaction are very important to us. If you are not satisfied with the product, please let us know.<hr><h2 id="standard-order-cancellation--refund-policy">Standard Order Cancellation &amp; Refund Policy</h2>There are a few important things to keep in mind when requesting a refund for your CircleDNA kit.<ul><li style="font-size: 16px;">You have up to 30 calendar days to cancel your order and request a refund from the date you place your order.*</li><li style="font-size: 16px;">ONLY items that have been purchased directly from CircleDNA, either from CircleDNA.com (except for CircleDNA Vietnam) or at Circle by Prenetics Retail Store (with a valid, original receipt), can be refunded directly.&#xA0;</li><li style="font-size: 16px;">CircleDNA is NOT responsible for refunds on products purchased through other authorized retailers (including but not limited to: Green Common, Watson&apos;s), third-party resellers (including but not limited to: eBay, Carousell, Shopee etc.), and corporate programs. Products purchased through other retailers will follow their respective returns and refunds policies.&#xA0;</li><li style="font-size: 16px; font-weight: bold; color: rgb(209, 72, 65);">We do NOT offer refunds or replacements for expired kits.</li></ul><hr><h2 id="for-circledna-premium-customers">For CircleDNA Premium customers</h2><ul><li style="font-size: 16px;">On top of the standard policy above, a &#x201C;30-Day Risk-Free Trial&#x201D;* is offered exclusively for our CircleDNA Premium customers. More details are <a href="https://circledna.gorgias.help/en-US/30-day-risk-free-trial-(premium-customers-only)-1225483" style=" text-decoration: none;">here</a>.</li></ul>*Exclusions apply: Refunds/ Returns/ Cancellations are not applicable for the following:<ul><li style="font-size: 16px;">CircleDNA kit upgrades</li><li style="font-size: 16px;">Raw data requests</li><li style="font-size: 16px;">Digital gift cards</li><li style="font-size: 16px;">Products purchased at a special offer during sales periods. Please refer to the specific sales campaign directly for refund/ cancellation eligibility</li></ul><hr><h2 id="how-to-cancel-an-order--request-a-refund">How to Cancel an Order &amp; Request a Refund</h2>To cancel your order and request a refund for your purchase, kindly contact us at <a href="mailto:care@circleDNA.com" style=" text-decoration: none;">care@circledna.com</a> within 30 calendar days of your purchase.To facilitate your request, please state that you are requesting a refund and provide the following information:For Online Purchases<ol><li style="font-size: 16px;">Order number: (DNA-XXXX)</li><li style="font-size: 16px;">Reason for a refund:</li><li style="font-size: 16px;">Name:</li><li style="font-size: 16px;">Email associated with your purchase:</li><li style="font-size: 16px;">Credit card issuer (Visa, AMEX, or Mastercard):</li><li style="font-size: 16px;">Last 4 digits of credit card:</li><li style="font-size: 16px;">14-digit product barcode (if the product has been received):</li></ol><hr><h2 id="refund-process">Refund Process</h2>Once we receive your request and confirm your eligibility, a refund will be initiated immediately. The refund process will depend on your original payment method:<ul><li style="font-size: 16px;">We do not issue refunds for cash</li><li style="font-size: 16px;">For online purchases where payment is made by credit card/PayPal/Atome/GrabPay, refunds will be sent through the original payment method, within 14 business days of&#xA0;confirmation of the refund/cancellation request.&#xA0;Please contact the card-issuing bank with questions about when the credit will be posted to your account.</li><li style="font-size: 16px;">Refunds must go back to the card used for the original transaction. We cannot send a refund back to a different credit card.&#xA0;</li><li style="font-size: 16px;">If your card is no longer valid (expired or cancelled), we strongly recommend reaching out directly to your bank for assistance. Generally, if the cardholder has the same card issuer and bank account, funds will normally be credited back to that account.</li></ul><hr><h2 id="restrictions-and-exclusions">Restrictions and Exclusions</h2>Do kindly note that a refund request which does not meet our internal policy or guidelines may not be processed.CircleDNA does not assume responsibility for any charges incurred if a return shipment is independently arranged through a courier of your choice without prior approval or authorization from the CircleDNA team. Refunds for such expenses will not be provided.

Exchange and Refund Policy

Our 30-Day Risk-Free Trial is designed to ensure that you are satisfied with CircleDNA Premium. As a first-time buyer, we are confident that our product will provide valuable insights into your health - both now and in the future - so much so that yo

<h2 dir="ltr" id="isPasted">What is your 30-Day Risk-Free Trial?</h2>Our 30-Day Risk-Free Trial is designed to ensure that you are satisfied with CircleDNA Premium. As a first-time buyer, we are confident that our product will provide valuable insights into your health - both now and in the future - so much so that you will want to keep this handy information available beyond 30 days. <hr><h2 dir="ltr" id="when-does-my-risk-free-trial-period-begin">When does my Risk-Free Trial period begin?</h2>Your Risk-Free Trial period begins on the day you receive your DNA results. You will also receive an email notification when your results are ready. <hr><h2 dir="ltr" id="do-i-have-to-pay-for-your-service-in-full-before-i-try-the-circledna-test">Do I have to pay for your service in full before I try the CircleDNA test?</h2>Yes, payment must be made in full upon purchase. However, as long as you request a refund within 30 days (check eligibility below), we will return the full amount charged. <hr><h2 id="isPasted">How do I become eligible for a refund?</h2>We will be sad to see you go. Please refer to the conditions below to qualify for a refund:<ul><li style="font-size: 16px;">Completion of consultation provided by our team of Genetic counsellors</li><li style="font-size: 16px;">You are seeking a refund for the CircleDNA Premium product.</li><li style="font-size: 16px;">The refund is requested within 30 days of receiving your CircleDNA results.</li></ul><hr><h2 dir="ltr" id="isPasted">Important Notes:</h2>The Risk-Free Trial is NOT available for Premium kits purchased via third-party retailers. To qualify, your CircleDNA Premium kit must be purchased directly through our website with a valid order number (DNA-XXXX).For customers who purchased Premium kits with a&#xA0;&#x201C;Buy 1 Get 1&#x201D; offer, eligibility for a full refund of your entire order requires the completion of Genetic consultations for&#xA0;both Premium kits.Example: If you purchased 2 Premium kits but only completed the Genetic consultation for 1 kit, only a partial refund (equivalent to the value of 1 kit) will be issued.Once the above conditions have been satisfied, please email&#xA0;<a href="mailto:care@circledna.com">care@circledna.com</a>&#xA0;with your full name and order number. Please allow 3 business days for your application to be processed, you will then receive a confirmation email. For more information, please refer to our terms and conditions.&#xA0;Please note that your account/ report will be removed from the database if you wish to exercise this policy.*Exclusions apply: The Risk-Free Trial may not be applicable for Premium kits purchased on special offers during sales periods. Please refer to the specific sales campaign directly for refund/ cancellation eligibility.

30-Day Risk-Free Trial (Premium customers only)

1. The CircleDNA Mother’s Day Sale (“Contest”) is sponsored by Prenetics Limited (“Sponsor”). 2. Agreement to Terms and Conditions: By participating in this Contest, the entrant (“Entrant”) agrees to these Terms and Conditions and the Sponsor’s decis

Terms and Conditions for Mother’s Day Sale

Terms and Conditions for Mid Year Mega Sale. 1. The CircleDNA Mid Year Mega Sale (“Contest”) is sponsored by Prenetics Limited (“Sponsor”). 2. Agreement to Terms and Conditions: By participating in this Contest, the entrant (“Entrant”) agrees to thes

Terms and Conditions for Mid Year Mega Sale1. The CircleDNA Mid Year Mega Sale (&#x201C;Contest&#x201D;) is sponsored by Prenetics Limited (&#x201C;Sponsor&#x201D;). 2.&#xA0;Agreement to Terms and Conditions:&#xA0;By participating in this Contest, the entrant (&#x201C;Entrant&#x201D;) agrees to these Terms and Conditions and the Sponsor&#x2019;s decisions and interpretations, which are final and binding in all matters related to the Contest. In the event of any conflict between these Terms and Conditions and any other material published in connection with this Contest, these Terms and Conditions shall prevail.&#xA0; 3.&#xA0;Contest Period:&#xA0;This Contest begins on 05 June 2025 at 00:00 Hong Kong Time and ends on 09 June 2025 at 16:00 Hong Kong Time (&#x201C;Contest Period&#x201D;). All timings are based on the Hong Kong Time on the Sponsor&#x2019;s servers.&#xA0; 4.&#xA0;Eligibility:&#xA0;This Contest is only open to individuals who are at least (i) eighteen (18) years old, and (ii) the legal age of majority in the individual&#x2019;s place of residence, if such age is higher than 18, at the time of entry. Each such individual is an &#x201C;Entrant&#x201D;. Employees of the Sponsor and each of its respective parent companies, subsidiaries, and affiliates and each of their immediate family members (e.g., spouse, parent, child, sibling, and their respective spouses and the &#x201C;steps&#x201D; of each, regardless of where they reside) and persons living in the same household of each, whether or not related, are not eligible to enter this Contest. 5.&#xA0;How to enter:&#xA0;To participate in this Contest, Entrants are required to do the following during the Contest Period:<ol><li dir="ltr" style="text-decoration:none;">Make a purchase of a CircleDNA product between 05 June 2025 - 09 June 2025 (both dates inclusive).</li><li dir="ltr" style="text-decoration:none;">Entrants of the contest must comment before 15 June 2025 23:59 (Hong Kong Time) to be judged for the prize.</li><li dir="ltr" style="text-decoration:none;">&quot;What&#x2019;s one healthy habit you want to kickstart this June and why? &quot; (Eg. &quot;Eat healthier, I want to look and feel better.&quot;)&#xA0;on our Mid-Year Mega Sale Contest Giveaway Post on Facebook or Instagram (&#x201C;Entry&#x201D; or &#x201C;Entries&#x201D;).&#xA0;</li><li dir="ltr" style="text-decoration:none;">Direct message us your order number at CircleDNA Facebook or Instagram.&#xA0;(Eg. &#x201C;global1234567890&#x201D;)</li></ol> 6.&#xA0;Content Restrictions:&#xA0;Entries shall not: (i) contain any harmful, threatening, derogatory, defamatory, libellous, tortuous, misleading, offensive or any other objectionable content; (ii) promote bigotry, racism, hatred, or harm against any group or individual; (iii) contain pornographic, sexually explicit, obscene or indecent language; (iv) promote discrimination based on race, sex, religion, nationality, disability, ethnicity or sexual orientation; (v) be otherwise inappropriate or offensive. &#xA0;Any Entry submitted by Participants that is found to include the above elements will be automatically disqualified without notice.&#xA0; 7.&#xA0;Publicity Rights:&#xA0;By participating in this Contest and posting and submitting comments, (i) the Entrant grants the Sponsor and its affiliates a non-exclusive, perpetual, worldwide, royalty-free license to use, edit, adapt, publish, translate, create adaptations from, or share such comments in any media or marketing materials without payment or prior notice to the Entrant; and (ii) the Entrant warrants that it has the right to grant such license. If an Entry is subject to the rights of third parties, the Entrant shall have obtained clear and unambiguous prior consent from such third parties as a requisite for such Entry to be valid in this Contest.&#xA0; 8.&#xA0;Adjudication and Prize:&#xA0;One (1) winner of the contest will be selected by CircleDNA&#x2019;s panel of judges based on pre-determined judging criteria including but not limited to the relevance and creativity of their comments. The judges&apos; decision shall be final and binding. The winner will receive a 1X Apple Gift Card, valued at USD$1500 (Note: Value may vary due to currency conversions, depending on the country that the winner resides in). In the event that the originally stated prize cannot be fulfilled due to factors such as product unavailability or shipping limitations in certain countries, the Sponsor reserves the right to substitute the prize with one or more Premium Kits of equivalent or greater value. This substitution will be at the Sponsor&apos;s sole discretion and will be considered final and binding. 9.&#xA0;Notification of Winners:&#xA0;The winner of the contest will be announced via CircleDNA&#x2019;s Facebook and Instagram stories by 30 June 2025. CircleDNA&#x2019;s decision on the winner is final. No appeal via any form of correspondences will be entertained. A Prize will only be awarded to the winner if his/her eligibility is verified by CircleDNA, and failure by the winner to provide all required information in their reply by return within the time period specified by CircleDNA may result in forfeiture of that winner&#x2019;s right to claim his/her Prize. If the winner is disqualified, found to be ineligible or not in compliance with these Terms and Conditions, or declines to accept a Prize, the Prize may be awarded to an alternate winner.&#xA0; 10. Each winner shall be solely responsible for payment of any and all applicable federal, state, and local taxes, and any other costs and expenses not expressly set forth herein in connection with his/her Prize. Prizes are non-transferable, and no Prize substitution, exchange or cash equivalent will be allowed, except by the Sponsor, who reserves the right to substitute a Prize of equal or greater value in case of unavailability of a Prize, force majeure, or requirements in the Entrant&#x2019;s jurisdiction.&#xA0; General:11. To the extent permitted by law, the Sponsor makes no warranties, representations or guarantees, express or implied, in fact or in law, as regards to this Contest.&#xA0; 12. Where promotional programs such as this Contest are or become unlawful, or unlawful without registration or other license, in an Entrant&#x2019;s jurisdiction, the Sponsor reserves the right to disqualify the Entrant&#x2019;s submission.&#xA0; 13. The Sponsor shall not be liable for any loss or damage whatsoever which is suffered (including, but not limited to, indirect, consequential or special loss) or for personal injury which is suffered or sustained, in connection with or arising from this Contest, including but not limited to (a) any Entry or prize that is incorrect, invalid, misdirected, disqualified, cancelled, late, delayed, lost, altered, damaged or otherwise interrupted (whether before or after their receipt by the Sponsor); (b) any technical issues (whether or not under the Sponsor&#x2019;s control), unauthorised access or improper interference; (c) winner&#x2019;s tax liability arising from or in connection with this Contest; or (d) use of a Prize by the winner, except if such liability cannot be excluded by laws. 14. If, for any reason, the Contest is not capable of running as planned, the Sponsor reserves the right, at its sole and absolute discretion, to cancel, terminate, modify or suspend this Contest and/or proceed with this Contest, including the selection of a winner in a manner it deems fair and reasonable, including the selection of a winner from among eligible entries received prior to such cancellation, termination, modification or suspension. In no event will more Prizes be awarded than are stated in these Terms and Conditions.&#xA0; 15.&#xA0;Disputes:&#xA0;This Contest is governed by, and will be construed in accordance with Hong Kong law. In the event of a dispute or claim arising under or in relation to this promotion, you submit to the exclusive jurisdiction of the courts of Hong Kong.&#xA0;&#xA0;16.&#xA0;Privacy: &#xA0;The Sponsor shall process personal data provided by Entrants, if any, in accordance with its privacy policy available at&#xA0;<a href="https://circledna.com/en/privacy" style="text-decoration:none;">https://circledna.com/en/privacy</a>&#xA0;and the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. Entrants may request the Sponsor to delete their personal data before this Contest concludes, but doing so may disqualify Entrants from participating in this Contest. The Sponsor reserves the right to disqualify Entrants from this Promotion if any personal data provided by Entrants is false, inaccurate, or misleading. &#xA0; 17. The Sponsor&#x2019;s failure to enforce any term of these Terms and Conditions shall not constitute a waiver of that provision and such provision shall remain in full force and effect.&#xA0; 18. The Sponsor reserves final rights if there is any dispute. The Terms and Conditions are subject to change without prior notice.

Terms and Conditions for Mid Year Mega Sale

1. The CircleDNA Father’s Day Sale (“Contest”) is sponsored by Prenetics Limited (“Sponsor”). 2. Agreement to Terms and Conditions: By participating in this Contest, the entrant (“Entrant”) agrees to these Terms and Conditions and the Sponsor’s decis

1. The CircleDNA Father&#x2019;s Day Sale (&#x201C;Contest&#x201D;) is sponsored by Prenetics Limited (&#x201C;Sponsor&#x201D;). 2.&#xA0;Agreement to Terms and Conditions:&#xA0;By participating in this Contest, the entrant (&#x201C;Entrant&#x201D;) agrees to these Terms and Conditions and the Sponsor&#x2019;s decisions and interpretations, which are final and binding in all matters related to the Contest. In the event of any conflict between these Terms and Conditions and any other material published in connection with this Contest, these Terms and Conditions shall prevail.&#xA0; 3.&#xA0;Contest Period:&#xA0;This Contest begins on 12 June 2025 at 00:00 Hong Kong Time and ends on 16 June 2025 at 16:00 Hong Kong Time (&#x201C;Contest Period&#x201D;). All timings are based on the Hong Kong Time on the Sponsor&#x2019;s servers.&#xA0; 4.&#xA0;Eligibility:&#xA0;This Contest is only open to individuals who are at least (i) eighteen (18) years old, and (ii) the legal age of majority in the individual&#x2019;s place of residence, if such age is higher than 18, at the time of entry. Each such individual is an &#x201C;Entrant&#x201D;. Employees of the Sponsor and each of its respective parent companies, subsidiaries, and affiliates and each of their immediate family members (e.g., spouse, parent, child, sibling, and their respective spouses and the &#x201C;steps&#x201D; of each, regardless of where they reside) and persons living in the same household of each, whether or not related, are not eligible to enter this Contest. 5.&#xA0;How to enter:&#xA0;To participate in this Contest, Entrants are required to do the following during the Contest Period:<ol><li dir="ltr" style="text-decoration:none;">Make a purchase of a CircleDNA product between 12 June 2025 and 16 June 2025 (both dates inclusive).</li><li dir="ltr" style="text-decoration:none;">Entrants of the contest must comment before 20 June 2025 23:59 to be judged for the prize.</li><li dir="ltr" style="text-decoration:none;">&quot;If you could take your dad on a trip anywhere in the world, where would you go and why ?&quot; (Eg. &quot;Japan, my dad has always liked Japanese culture since I was a kid.&quot;) on our Father&#x2019;s Day Sale Contest Giveaway Post on Facebook or Instagram (&#x201C;Entry&#x201D; or &#x201C;Entries&#x201D;).&#xA0;</li><li dir="ltr" style="text-decoration:none;">Direct message us your order number at CircleDNA Facebook or Instagram.&#xA0;(Eg. &#x201C;global1234567890&#x201D;)</li></ol> 6.&#xA0;Content Restrictions:&#xA0;Entries shall not: (i) contain any harmful, threatening, derogatory, defamatory, libellous, tortuous, misleading, offensive or any other objectionable content; (ii) promote bigotry, racism, hatred, or harm against any group or individual; (iii) contain pornographic, sexually explicit, obscene or indecent language; (iv) promote discrimination based on race, sex, religion, nationality, disability, ethnicity or sexual orientation; (v) be otherwise inappropriate or offensive. &#xA0;Any Entry submitted by Participants that is found to include the above elements will be automatically disqualified without notice.&#xA0; 7.&#xA0;Publicity Rights:&#xA0;By participating in this Contest and posting and submitting comments, (i) the Entrant grants the Sponsor and its affiliates a worldwide, non-exclusive, royalty-free license to use, edit, adapt, publish, translate, create adaptations from, or share such comments in other social media or marketing materials in perpetuity without payment or prior notice to the Entrant; and (ii) the Entrant warrants that it has the right to grant such license. If an Entry is subject to the rights of third parties, the Entrant shall have obtained clear and unambiguous prior consent from such third parties as a requisite for such Entry to be valid in this Contest.&#xA0; 8.&#xA0;Adjudication and Prize:&#xA0;Five (5) winners of the contest will be selected by CircleDNA&#x2019;s panel of judges based on pre-determined objective criteria including but not limited to the relevance, originality, and creativity of their comments. The five (5) winners will receive a 1X Klook Gift Card valued at USD$200 each (Note: Value may vary due to currency conversions, depending on the country that the winner resides in). In the event that the originally stated prize cannot be fulfilled due to factors such as product unavailability or shipping limitations in certain countries, the Sponsor reserves the right to substitute the prize with one or more Premium Kits of equivalent or greater value. This substitution will be at the Sponsor&apos;s sole discretion and will be considered final and binding. 9.&#xA0;Notification of Winners:&#xA0;The five (5) winners of the contest will be announced via CircleDNA&#x2019;s Facebook and Instagram stories by 30 June 2025. CircleDNA&#x2019;s decision on the five (5) winners is final. No appeal via any form of correspondences will be entertained. A Prize will only be awarded to winners whose eligibility is verified by CircleDNA, and failure by any of the five (5) winners to provide all required information in their reply by return within the time period specified by CircleDNA may result in forfeiture of that winner&#x2019;s right to claim his/her Prize. If any of the five (5) winners is disqualified, found to be ineligible or not in compliance with these Terms and Conditions, or declines to accept a Prize, the Prize may be awarded to an alternate winner.&#xA0; 10. Each winner shall be solely responsible for payment of any and all applicable federal, state, and local taxes, and any other costs and expenses not expressly set forth herein in connection with his/her Prize. Prizes are non-transferable, and no Prize substitution, exchange or cash equivalent will be allowed, except by the Sponsor, who reserves the right to substitute a Prize of equal or greater value in case of unavailability of a Prize, force majeure, or requirements in the Entrant&#x2019;s jurisdiction.&#xA0; General:11. To the extent permitted by law, the Sponsor makes no warranties, representations or guarantees, express or implied, in fact or in law, as regards to this Contest.&#xA0; 12. Where promotional programs such as this Contest are or become unlawful, or unlawful without registration or other license, in an Entrant&#x2019;s jurisdiction, the Sponsor reserves the right to disqualify the Entrant&#x2019;s submission.&#xA0; 13. The Sponsor shall not be liable for any loss or damage whatsoever which is suffered (including, but not limited to, indirect, consequential or special loss) or for personal injury which is suffered or sustained, in connection with or arising from this Contest, including but not limited to (a) any Entry or prize that is incorrect, invalid, misdirected, disqualified, cancelled, late, delayed, lost, altered, damaged or otherwise interrupted (whether before or after their receipt by the Sponsor); (b) any technical issues (whether or not under the Sponsor&#x2019;s control), unauthorised access or improper interference; (c) winner&#x2019;s tax liability arising from or in connection with this Contest; or (d) use of a Prize by the winner, except if such liability cannot be excluded by laws. 14. If, for any reason, the Contest is not capable of running as planned, the Sponsor reserves the right, at its sole and absolute discretion, to cancel, terminate, modify or suspend this Contest and/or proceed with this Contest, including the selection of a winner in a manner it deems fair and reasonable, including the selection of a winner from among eligible entries received prior to such cancellation, termination, modification or suspension. In no event will more Prizes be awarded than are stated in these Terms and Conditions.&#xA0; 15.&#xA0;Disputes:&#xA0;This Contest is governed by, and will be construed in accordance with Hong Kong law. In the event of a dispute or claim arising under or in relation to this promotion, you submit to the exclusive jurisdiction of the courts of Hong Kong.&#xA0;&#xA0;16.&#xA0;Privacy: &#xA0;The Sponsor shall process personal data provided by Entrants in accordance with its privacy policy available at&#xA0;<a href="https://circledna.com/en/privacy" style="text-decoration:none;">https://circledna.com/en/privacy</a>&#xA0;and the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. Entrants may request the Sponsor to delete their personal data before this Contest concludes, but doing so may disqualify Entrants from participating in this Contest. The Sponsor reserves the right to disqualify Entrants from this Promotion if any personal data provided by Entrants is false, inaccurate, or misleading. &#xA0; 17. The Sponsor&#x2019;s failure to enforce any term of these Terms and Conditions shall not constitute a waiver of that provision and such provision shall remain in full force and effect.&#xA0; 18. The Sponsor reserves final rights if there is any dispute. The Terms and Conditions are subject to change without prior notice.

Terms and Conditions for Father’s Day Sale

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Privacy Policy

To view our complete Terms of Services, please visit the link below:. https://circledna.com/pages/terms

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Terms of Services

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Prenetics DNA Collection Kit Instructions For Use (IFU)

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