When encountered with a technical problem, please check if you are using the latest app version. In some cases, deleting the mobile app and downloading it again may solve the issue.If you have attempted troubleshooting and the problem persists, you c

<span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;When encountered with a technical problem, please check if you are using the latest app version.&#xA0;In some cases,&#xA0;deleting the mobile app and downloading it again may&#xA0;solve the issue.\n\nIf you have attempted troubleshooting and the problem persists, you can contact us here. Please include the following information to help us resolve the issues as quickly as possible for you:\n\n- The page you were on when the issue occured. Please send us the screenshot.\n- Troubleshooting steps you have already tried\n- Details about your phone model and operating system&quot;}">When encountered with a technical problem, please check if you are using the latest app version.&#xA0;In some cases,&#xA0;deleting the mobile app and downloading it again may&#xA0;solve the issue. If you have attempted troubleshooting and the problem persists, you can contact us&#xA0;<a href="mailto:care@circleDNA.com" style=" text-decoration: none;" target="_self">here</a>. Please include the following information to help us resolve the issues as quickly as possible for you:<ul><li><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;When encountered with a technical problem, please check if you are using the latest app version.&#xA0;In some cases,&#xA0;deleting the mobile app and downloading it again may&#xA0;solve the issue.\n\nIf you have attempted troubleshooting and the problem persists, you can contact us here. Please include the following information to help us resolve the issues as quickly as possible for you:\n\n- The page you were on when the issue occured. Please send us the screenshot.\n- Troubleshooting steps you have already tried\n- Details about your phone model and operating system&quot;}">The page you were on when the issue occurred. Please send us the screenshot.</li><li><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;When encountered with a technical problem, please check if you are using the latest app version.&#xA0;In some cases,&#xA0;deleting the mobile app and downloading it again may&#xA0;solve the issue.\n\nIf you have attempted troubleshooting and the problem persists, you can contact us here. Please include the following information to help us resolve the issues as quickly as possible for you:\n\n- The page you were on when the issue occured. Please send us the screenshot.\n- Troubleshooting steps you have already tried\n- Details about your phone model and operating system&quot;}">Troubleshooting steps you have already tried</li><li><span data-sheets-userformat="{&quot;2&quot;:15233,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;14&quot;:[null,2,0],&quot;15&quot;:&quot;Arial&quot;,&quot;16&quot;:10}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;When encountered with a technical problem, please check if you are using the latest app version.&#xA0;In some cases,&#xA0;deleting the mobile app and downloading it again may&#xA0;solve the issue.\n\nIf you have attempted troubleshooting and the problem persists, you can contact us here. Please include the following information to help us resolve the issues as quickly as possible for you:\n\n- The page you were on when the issue occured. Please send us the screenshot.\n- Troubleshooting steps you have already tried\n- Details about your phone model and operating system&quot;}">Details about your phone model and operating system</li></ul>

Reporting a technical issue

CircleDNA Resources

[Recollection Order Notice]
Please provide the following to proceed:
1. Sample ID
2. Name
3. Contact Number
4. Address

CircleDNA

Terms & Policy & others

Who is CircleDNA?

Accuracy of the Circle Reports

Where is my DNA Processed?

Who can perform the test?

Do I need to provide blood?

How does your DNA Database compare to other providers?

DNA Testing vs. Doctor Visits: What’s the Difference?

About our DNA tests

What is the GDPR and How Does It Affect Me?

How CircleDNA Protects Your Privacy

How is My Personal Information Protected?

Where is My Data Stored?

Can I Stay Anonymous When Taking the Test?

Do I have to disclose my genetic results to my insurance company?

How do I delete my information and close my account?

Data Protection & Privacy

What are hereditary cancers?

What is carrier screening?

Do I need carrier screening if my family does not have history of inherited conditions?

Learn about hereditary conditions

Before You Buy

How to Place An Order

Do You Deliver to My Country?

Can I Buy a CircleDNA Kit as a Gift?

Need to Change or Cancel Your Order?

Can’t Find Your Order in Your Account?

Ordering My CircleDNA Kits

How Do I Track My Order and How Long Does Delivery Take?

Haven’t Received Your CircleDNA Kit Yet?

Receiving My Kits

Ordering & Shipping

You Received Your CircleDNA Kit. Here’s What to Do Next

What’s Inside the CircleDNA Kit?

How to Activate Your CircleDNA Kit

How to Collect Your CircleDNA Sample

Can I Use One CircleDNA Account for My Family?

Entered the Wrong Information During Registration?

Kit Expiration

What If I’m Sick, on Medication, Pregnant, or on My Period?

Getting Started

Returning Your CircleDNA Sample

Returning with SF Express (HK)

Return with FedEx

Return with DHL

Return with UPS (Philippines)

How to Return & Sample Status

How Do I Access My Report?

Understanding Your Results with a CircleDNA Genetic Counsellor

Can I Share My CircleDNA Results with My Doctor?

Results & Next Steps

Exchange and Refund Policy

30-Day Risk-Free Trial (Premium customers only)

Terms and Conditions for Mother’s Day Sale

Terms and Conditions for Mid Year Mega Sale

Terms and Conditions for Father’s Day Sale

Informed Consent

Privacy Policy

Terms of Services

Prenetics DNA Collection Kit Instructions For Use (IFU)

I have some questions

How does the CircleDNA Referral Programme work?

Referral Programme

Terms & Policy & others

Categories

CircleDNA Resources

Articles

Reporting a technical issue