Entered the Wrong Information During Registration?Updated 2 months ago

No worries—mistakes happen, and we’re here to help you fix them quickly.

If you submitted incorrect details during your CircleDNA kit registration or activation (such as your name, date of birth, gender, or contact information), just follow the steps below to request an update.

How to Request a Change:

1. Email Us at [email protected]
   Include the following information in your message:

   • Your name

   • Your 14-digit barcode

   • Your email address used for account registration

   • A clear explanation of what needs to be corrected (e.g. wrong birth date, incorrect gender, typo in your name)

2. Our team will review your request and assist you in updating your details as quickly as possible.

A Few Important Reminders:

• Accurate information ensures your DNA results and health reports are personalized to you.

• Please do not attempt to re-register the kit or create a duplicate account. Contacting our support team is the best way to fix it.