How Do I Access My Report?Updated 2 months ago

Once your CircleDNA sample has been returned and successfully registered in our lab, we’ll handle the rest—from DNA processing to delivering your personalized health insights.

How You’ll Be Notified

You’ll receive a notification by email and through the Circle App once your DNA report is ready. There’s no need to check manually—we’ll alert you as soon as your results are available.

How to View Your CircleDNA Results

You can access your complete report through the CircleDNA mobile app.

1. Open the Circle App on your mobile device

2. Log in using your registered email address

3. Tap your profile to access your available reports

4. Explore your insights across categories such as health, nutrition, fitness, ancestry, and more

Can’t See Your Report?

If your report appears to be missing, you may be logged into a different profile within your CircleDNA account.

To switch profiles:

1. Log in to the Circle App using your email address

2. Tap the profile icon in the upper-left corner

3. Select "Switch Profile" to view other profiles linked to your account

This should help you access the correct report.

Need Help Understanding Your Results?

Our team of genetics-trained health professionals is here to help. You can schedule a genetic consultation through the Circle App to gain personalized guidance on your DNA insights.

Please note: Consultation slots are released every Sunday at 12:00 PM (Hong Kong time) for the following week.

Forgot Your Login Details?

If you've forgotten your password, simply tap “Forgot password” in the Circle App to reset it and regain access to your account.

If you need additional support, feel free to reach out to us at [email protected]. We're here to help every step of the way.